Frequently asked questions

amalan is a social enterprise that helps borrowers who have difficulties making the payments on their loans. We develop a debt management program that takes into account ALL loans, ALL income and ALL assets to get the customer out of debt faster and paying less.

amalan has offices in Singapore, Jakarta, and Kuala Lumpur.

You can visit our Jakarta office on weekdays during office hours (7:00 AM to 20:00 PM) to consult with our team.

We recommend bringing the latest available billing statements or account statements for all your loans when you visit us in our office.


Due to high call volume in Indonesia, we ask you to first submit some basic data about your case and we will then provide instructions on how to reach us.

If you already had your free consultation and have further questions, please contact your consultant directly using the contact details that we have sent you by email.

Singapore and Malaysia

Click here for the Singapore and Kuala Lumpur phone numbers.

For more information, you can contact us via the chat feature on our website or via Whatsapp.

To consult with our team regarding your loan issues, please fill in your data on this link and our team will contact you soon.

You can also contact us

Please visit our blog for information and tips on managing your finances.

You can also follow us on facebook, Instagram, twitter @amalan_id, and Linkedin amalan international Pte. Ltd.

If you want to consult further in our Jakarta office, please visit during office hours Monday - Friday from 07.00 AM to 20.00 PM.

We provide services for the majority of large banks throughout Indonesia, including: BNI, CIMB Niaga, Citibank, DBS / ANZ, HSBC, Mandiri, Standard Chartered, and many more.

For certain banks, if you are domiciled outside Greater Jakarta Area, we need to physically meet their regional collection departments. Therefore, we would need to charge our full travel cost in addition to our success fee, which will only make sense for loan balances above Rp200 million.

PT amalan international indonesia operates under license 955/1 / IU / PMA / 2016 from BPKM (Investment Coordinating Board).

amalan is also the only provider of debt management programs in Asia with accreditation from IAPDA (International Association of Professional Loan Arbitrates).

amalan is also registered at OJK under regulation number 13/POJK.02/2018 and a registered member of the Indonesian Fintech Association since April 2017.

amalan is not a law firm.

We are Indonesia's leading, trusted, and professional provider of debt management programs to reintegrate consumers into the financial system.

PT amalan international indonesia has a permanent operating license from BKPM (Investment Coordinating Board) in Indonesia and is the only company in Asia that is accredited by the International Association of Professional Debt Arbitrators IAPDA.

You can send email to for any maladministration or suspicious activities related to amalan.